Request account deletion
Use this form to ask Syd Solution Tech to delete your SydPOS account and associated data. You do not need to sign in to submit a request.
How the request works
- Provide your contact and account details and select whether you are requesting deletion of a business account or an individual user account.
- We contact you to verify your identity and authority. Business account requests must be authorized by the business.
- After verification, we review retention requirements, delete or anonymize eligible information, and confirm the outcome or explain any retention limitations.
Submitting this form does not immediately delete your account. Employees may also contact their business administrator for account removal.
Data covered by your request
A business account request covers the account and associated business, user, customer, transaction, inventory, and operational information described in our Privacy Policy, subject to your authority and applicable retention requirements.
Deleting an individual user account does not automatically delete business transactions that the user previously processed. Some records may need to be retained for legal, accounting, regulatory, or security requirements. Protected backups may retain information until the applicable backup retention period expires.
Inactive account retention
- Free trial accounts and associated data are deleted seven days after the trial ends if the business does not subscribe.
- Expired subscription accounts and associated data are deleted two months after expiry if the business does not renew.
These schedules are subject to applicable legal retention requirements. You can submit a deletion request using this form before those periods end.
Read the SydPOS Privacy Policy for more information on deletion and retention.